Last updated: June 2026
This Refund Policy explains how refunds and guarantees work across our programs. It should be read together with our Terms of Use and the specific Client Enrollment Agreement you sign when you enrol.
Fast Forward is a premium, application-based coaching program backed by a written guarantee. As documented in your signed Client Enrollment Agreement:
The guarantee is conditional on your full participation. Because this is a high-touch program with limited seats, fees are otherwise non-refundable except as set out in your agreement or as required by law.
The Collective is an annual membership protected by a 365-day money-back guarantee: show up to the live coaching and work the method for the year, and if you do the work and don't see results, we refund your membership. Full terms are presented at enrolment.
You may cancel a The5th AI subscription at any time to stop future billing. Fees already paid for the current billing period are non-refundable except where required by applicable law.
Because digital products are delivered immediately and cannot be returned, they are non-refundable once accessed, except where a specific guarantee applies or where required by law.
To request a refund or discuss your guarantee, email us at indrodip@10kroadmap.org with your name, the program, and the reason for your request. We aim to respond within 5 business days.
If you have a billing concern, please contact us first so we can resolve it. Initiating a chargeback without contacting us may delay resolution and affect your access to the Services.
Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection law, including any statutory cooling-off or cancellation rights.
Questions about refunds? Contact us at indrodip@10kroadmap.org.
